What is Mashvisor's Refund and Cancellation Policy?
At Mashvisor, we want our customers to have a clear understanding of how subscriptions, renewals, and cancellations work.
Subscription Payments and Refunds
Mashvisor is a subscription-based Software-as-a-Service (SaaS) platform. Your subscription provides access to our tools, features, and data throughout your paid billing period.
All subscription payments are generally non-refundable, including initial purchases and automatic renewals.
Because our services remain available throughout your subscription period, refunds are not normally provided for:
Unused subscriptions or periods of inactivity.
Forgetting to cancel before an automatic renewal.
Deciding that you no longer need the service.
Canceling after a subscription payment has already been processed.
We understand that circumstances can change, which is why we make it possible to cancel your subscription at any time.
How Cancellation Works
You can cancel your subscription through My Account → Billing → Cancel Plan.
Once your cancellation is completed:
Your subscription will not automatically renew.
You will not be charged for another subscription billing period unless you reactivate.
You can generally continue using Mashvisor until the end of your current paid billing period.
Please note that canceling a subscription prevents future renewals but does not automatically refund previous payments.
We recommend canceling before your next scheduled renewal if you no longer need the service.
Are Exceptions Possible?
Yes. While our standard policy is non-refundable, we understand that exceptional circumstances can arise.
Our support team may review individual refund requests, including billing errors, duplicate charges, or other exceptional situations.
Any goodwill refund is evaluated on a case-by-case basis and is not guaranteed. Nothing in this policy limits refund rights required by applicable law.
Need Help?
If you have questions about a charge, need assistance canceling, or believe your situation deserves further review, please contact our support team through the Mashvisor chat or support email [email protected]
We're always happy to review your concerns and help you find the best possible resolution.